FAQ

faq, we are here to help

Register

I am a Gatherer. Where do I register?

To register as a Gatherer, you can use any of the ‘register’ links on the website. They can be found in the menu at the top of this page, in the menu on the left hand side of your screen or in the menu at the bottom of the screen.

When using one of these links you will be taken to the registration page where you will need to provide your name and email address and create a password.
You are then ready to begin gathering.

I am a Crew Member. Where do I register?

To register as a Crew Member, you must use the link in the invitation email.

These invitations are tailored to link you directly to the account of your gatherer.

For privacy and security reasons, you are not able to find details of any Gather My Crew accounts on the website.

Login

I have forgotten my password. What do I do?

Click the ‘Forgot password?’ link. Enter the email address of your existing account into the email field and click ‘Reset Password’. You will receive an email for the email address specified, click the link and follow it to the password reset screen.

How can I change my password?

Click the ‘Forgot password?’ link. Enter the email address of your existing account into the email field and click ‘Reset Password’. You will receive an email for the email address specified, click the link and follow it to the password reset screen.

Calendar

What does the ‘Calendar’ page do?

The calendar page is your homepage. This is where Gather My Crew combines all of the task requests. You can use the calendar to see which days have tasks allocated, which tasks have been accepted and which tasks are still unallocated. This online calendar connects the gatherer to all of the Crew Members so that when any member of the crew accepts a task or identifies a task as complete – it is immediately updated in the homepage calendar making it easy to keep track of daily tasks.

What do the colour circles in my calendar mean?

The circles represent the status of the tasks. For Gatherers, the blue circle indicates a task has been allocated and the red circle indicates that a task is unallocated. For Crew Members, the blue circle indicates the tasks that you have personally accepted and the red indicates tasks that are unallocated. When tasks are marked as finished, the circle becomes green.

Where do I see the details of the calendar tasks?

The full details for each task can be viewed in the calendar. Expand the date that you are interested in by clicking on the arrow on the right hand side. Click on the task you are interested in and the full details for that task will become visible.

Why is my calendar blank? I can not see any tasks.

An blank calendar is actually a good thing! This means that all of the tasks requested have been accepted by someone else. While Gatherers can see all of the tasks created – and which Crew Members have accepted each task – Crew Members will only be able to see unallocated tasks (red circles) or the tasks they have personally accepted (blue circles).

Delete Account

I am a Gatherer. How do I delete my account?

To delete your account you must go to the ‘Details’ section of your homepage (this is the black panel on the LHS of your screen). You will see the ‘Delete Account’ button under the section ‘Who are you Gathering a Crew for?’ Click on this button to cancel your account. An email will be sent to all of your Crew Members to notify them. Their accounts will also be closed.

I am a Crew Member. How do I delete my account?

To delete your account you must click on the ‘My Details’ icon on your homepage. You will find this in the green header – next to the ‘Password’ icon. When you open ‘My Details’ you will see the ‘Delete Account’ button under the ‘Availability’ section. Click on this button to cancel your account. An email will be sent to your Gatherer to notify them.

Quick Setup

I am in Quick Set Up. What do I do?

‘Quick Set Up’ is an easy 3 step process that will get things started.

  1. Select the areas where help is needed from the list provided. The selected tasks become the things that your ‘crew’ can nominate to help with. Make sure you look at all of the topic headings and think about all of the ways life will become more challenging over the coming weeks. You can add to this list over time as you need.
  2. Enter the names and email addresses of your personal network. An email invitation to become part of your ‘crew’ will be sent to each person. When thinking about who you can add to your crew, we encourage you to think broadly about your network. Don’t forget about your neighbours; the parents in your child’s class; your work colleagues; your partners work colleagues; your religious or sporting group; and, depending on your age, the close friends of your parents.
  3. Add the details of each task in the space provided. This section is to ensure that your crew have all of the information they need to accept the task – and complete it. The compulsory details are at the top of the list. You will not be able to ‘complete’ the task until all of these compulsory details have been completed.

When you have completed ‘Quick Set Up’ you will be taken to your Gather My Crew calendar. The Gather My Crew calendar becomes your homepage. Here you can monitor your account, add and remove tasks, and keep track of all the wonderful things your ‘crew’ will do to help.

What does ‘inner circle’ mean?

The ‘inner circle’ button allows you to identify members of your crew that you would feel comfortable doing your most sensitive tasks (for example, bathing children, changing surgical dressings, sitting with you when you are unwell, or cooking for people with allergies). When you identify a person as part of your inner circle, they will be able to see and accept the tasks you identify as sensitive (in the task details section) – whereas the rest of your crew will not be able to see these tasks.

What does the task sensitivity button do?

The task sensitivity button relates to the ‘inner circle’ created during Quick Set Up. When you allocate a task as sensitive, only those members of your inner circle will see and accept this task in their calendar.

What if I don’t want everyone to see some of my tasks? Can I just ask some people to do certain tasks?

When you identify a person as part of your inner circle, they will be able to see and accept the tasks you identify as sensitive (in the task details section) – whereas the rest of your crew will not be able to see these tasks.

My Profile

What information should I put in the ‘Details’ section of the Profile?

The ‘Details’ section is where you can put all of the extra little details about the person in need. You might want to include a little bit about what it is they are going through, why they need support, and relevant information about their family. It is a helpful way to share information with the crew and to make people aware of any significant events coming up.

Who is the ‘contact person’ meant to be?

The contact person refers to the person who will be administering Gather My Crew. This involves setting up the account, completing the Quick Set Up and monitoring the homepage on a regular basis. This person must be available to field any questions or concerns from the crew. For some people, it will be the person in need who is gathering their own crew. For others, it will be the loved one who is administering the account as a proxy. If you do want to administer a Gather My Crew account for someone else, it is essential that you ask their permission first and ensure they are involved in nominating the help they want. The consent and engagement of the person in need is essential to Gather My Crew working effectively.

Who should I add in the ‘add crew’ section?

Anyone can be included in your crew. The only requirement is that you have their email address. When thinking about who you can add to your crew, we encourage you to think broadly about your network. People will surprise you. When crisis strikes, it is not always the people we think we can rely on that come through for us. It is a wonderful outcome of reaching out for help that people you may not have identified as particularly close can become major supports. So don’t forget about your neighbours; the parents in your child’s class; your work colleagues; your partners work colleagues; your religious or sporting group; and, depending on your age, the close friends of your parents. If you do not have an email address for some of the people you would like to add, contact them by another means and request their email (for example, via Facebook, phone or in person).

Tasks

Why cant I ‘complete’ the task details section? Why do I get the ‘incomplete’ notification?

There are a number of compulsory details in this section that must be completed in order for you to ‘complete’ the task. You will notice pop-up reminders if you try to complete the task with insufficient information. Follow the pop-up reminders and you will be able to complete this section and continue.

How do I add new tasks?

Click on the ‘+ Tasks’ icon on the right side pane. You will be taken to the same task list you used in Quick Set Up. Select the task/s you would like to add from the list provided and click on the red ‘Next’ button. You will now need to fill out the details relevant to the new task/s. Click on ‘Complete’. When you have done this for each of the new tasks you are adding, you can click on the ‘Finish’ button. If you agree to proceed, these new tasks will now be visible in the calendar of tasks and will be included in the ‘Daily Update’ email sent the next day.

How can I delete a task I created?

In your homepage calendar, click on the task that you want to delete. When the details for this task are visible, you will see ‘Cancel’ on the bottom pane. Click on this button and the task will be deleted from your calendar and the calendar of your crew. If the task is to be completed within the next 48 hours, an email will be sent to the person who had selected this task. If not, a note about the deletion will be included in the ‘Daily Update’ email sent the next day.

I still have a task that I need help with. What can I do?

In your homepage calendar, click on the task that you still need help with. When the details for this task are visible, you will see the ‘Re-broadcast’ button. Click on this button and the task will be re-broadcast to your crew letting them know that you still need help. A note about the task will also be included in the ‘Daily Update’ email sent the next day.

How can I find a list of all the tasks I have selected?

At the top of the page and to the right of the calendar icon you will see a ‘tasks’ icon. Click on this to see a full list of all of the tasks selected.

Crew

How do I add new crew?

Click on the ‘+ Crew’ icon on the right side pane. Under the section ‘Add Crew Member’ you can fill out the relevant details of your newest crew member. Don’t forget the ‘inner circle’ button at the bottom. When you have completed all of the details click on the blue ‘+ Add’ button. An email invitation will be sent to the email address you provided.

I have sent my invitation and people have not registered to be part of my crew. What should I do?

People lead busy lives. It is a common habit to open an email, read it and leave it to act upon at a later time – only to forget about it all together. Make sure that you re-broadcast your invitation request at least once or twice in the first couple of days. The ‘resend invite’ button can be found below the crew members list.

Some people may see an email from an unknown address and assume that it is spam. It is recommended that you give your invited crew members a ‘heads up’ by sending an email from your own email address to tell them to expect a Gather My Crew invite.

How can I see who has registered to be in my crew?

Click on the ‘Crew’ icon at the top of the page (next to the calendar icon). This will take you to the ‘crew’ page where you will see the complete list of your invited Crew Members here. This list includes the detail of whether they are ‘registered’ or ‘not registered’. You may choose to re-broadcast your invitation if there are a number of people who have not yet registered.

What does the ‘Crew’ page do?

The ‘Crew’ page allows you to see all of the information about your invited Crew Members. It includes whether crew have registered, their contact details, and any tasks they have selected. You can also add new crew members and delete existing crew members using the ‘Crew’ page.

How can I see who has accepted my tasks?

There are two ways that you can see who has accepted tasks. The first option is to look through your homepage calendar and identify specific tasks you are interested in. When you click on an accepted task, the details will become visible. At the bottom of these details you will see ‘Task accepted by’. It is here that you can see who has accepted this task. The second option is to look through your crew list in your ‘Crew’ page and see which tasks each individual has accepted. When you click on a selected Crew Member their details will become visible. At the bottom of these details is the heading ‘Task’. Here will be a list of the tasks they have accepted.

Can I delete a member of my crew?

You can delete a member of your crew from the Crew page. Click on the person you wish to delete. You will see the ‘Delete Member’ button at the bottom of the page. They will then be removed from your crew list and will not be able to log in to your Gather My Crew account.

I have registered as a Crew Member. Now what do I do?

When you open your Gather My Crew homepage you will see a calendar. This calendar combines all of the help requests. These are seen here as red circles. You can look through the days of the calendar that have these circles to see where you can help out.

You can see the full details of each help request by clicking on a circle. The details will pop up in a pane on the right of your screen. You can accept a task by clicking the ‘accept task’ button at the bottom of this pane.

If you would like to see a full list of the help requested, you can click on the ‘tasks’ icon on the top right of the screen. You can scroll down this list. Click on a specific task and the details will be shown in the pane on the right side. You can accept a task by clicking the ‘accept task’ button at the bottom of this pane.

When you accept a task the circle will turn blue. This allows you to keep track of your commitments. The Gatherer will be notified directly that you have agreed to help with this task through their ‘master’ calendar.

Don’t forget to put your tasks in your diary.

I can no longer do a task allocated to me. What do I do?

If the task is urgent or a high priority, we recommend you contact the Gatherer directly using the contact details provided in the profile section as soon as possible. If the task is not urgent, you can deselect the task from your own homepage by clicking on the task in your calendar. At the bottom of the task details page is the ‘Withdraw’ button. Click on this button and the task will be removed from the calendar. An email alert will be sent to the Gatherer and they can also see the changes status of the task on their homepage. We recommend you follow up with a quick email or text to the Gatherer to make sure they are aware of the change. If needed, the Gatherer can then ‘re-broadcast’ the task and a specific email will be sent to Crew Members notifying them that this task still needs to be allocated.

If a task is repeated, can I select to do them all?

A repeated task represents a number of individual tasks – each individual task must be selected by a Crew Member. If you are able to help by doing all of the repeated tasks (for example, laundry every Thursday), you must select the task listed each week. There is no ‘select all’ option.

How can I see what other people have agreed to do?

Only the Gatherer can see all of the allocated tasks. Each Crew Member can only see the tasks that they have selected and the tasks that remain unallocated.

Why is my calendar blank? I can not see any tasks.

An blank calendar is actually a good thing! This means that all of the tasks requested have been accepted by someone else. While Gatherers can see all of the tasks created – and which Crew Members have accepted each task – Crew Members will only be able to see unallocated tasks (red circles) or the tasks they have personally accepted (blue circles).